News
Philips IT resources prove themselves in Bristol
Bristol City Council is reporting significant successes in the PCN and pre TEC tracking areas of debt recovery which it outsourced to Philips three years ago.
Neil Kennedy, Parking Services Officer at Bristol City Council, readily identifies the factors that confirmed their original decision to appoint Philips. “The council has a local debt recovery service but does not have the resources to provide a national service on the scale that was required. Debts that relate to unpaid Penalty Charge Notices are collected across England and Wales”, he says.
Philips has a reputation for outstanding customer service and this is supported by its capped fee policy, which prevents debts spiralling out of control, offers debtors a more manageable solution but still guarantees that Bristol City Council receives the full original sum.
The council is keen to promote a positive image in dealing as sensitively as possible with PCN recovery and the combination of efficient, accurate information with fee capping is expected to contribute to that end result.
Philips is confident that it will continue to bring faster case load processing and improved performance on debt recovery to Bristol, along with good public satisfaction levels.
Collection Services
As the UK's largest independent debt recovery service Philips have been recovering revenue for Local Authorties, Central Government departments and private businesses for ten years
Testimonial
Sadia Dar, Senior Revenues Officer, Rochdale Metropolitan District Council"'Philips training for Client Web was very good and done at a crucial time within the department; it was really informative and personable. I ‘m also really happy with the one on one meetings we have on a regular basis. Overall I find Philips to be professional."
